If You are unhappy with our services Monitox values your feedback. In the first instant contact us and allow us to rectify any dissatisfaction or errors.
At “Monitox” our Customers feedback is very important to our business! Feedback is extremely important as it allows to identify errors and gives us the opportunity to rectify, learn and improve our products and services for all/our customers.
If You are unhappy with our services Monitox values your feedback. In the first instant please do contact us, and allow us to rectify any dissatisfaction or errors.
Alternatively, you can also contact us by either of the following means:
How “Monitox’s” deal with Customer complaints:
Our Complaints Team will listen to your complaint and work with you to resolve it. They can be contact between 9am and 5pm Monday to Friday.
To make sure that your complaint can be investigated and resolved as quickly as possible, please try to ensure you have the following information:
As soon we receive a complaint we will ensure we do the following:
Your rights if you are not satisfied with how we have dealt with your Complaint?
Monitox will aim is to resolve all Customer Complaints as quickly as possible.
However, if you are not fully satisfied with the outcome of your complaint or if 35 business days have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Ombudsman Service, within six months of the date of our final response issued.
How to contact the Financial Ombudsman Service, (FOS)
Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR,
United Kingdom.
For more information, you can view the FOS Complaint Leaflet can be found here: Financial Ombudsman Service consumer leaflet
Monitox Limited, is a Limited Liability company registered in Scotland, under Company Nr: SC627907,
Registered Head Office: Suite 20, 196 Rose Street, Edinburgh, EH2 4AT, UK, and;
London Office: City Bridge House, 57 Southwark Street, London, SE1 1RU, U.K.
Monitox Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 FRN:901012
Monitox Limited is registered on the Information Commissioner’s Office’s Register of Data Controllers under number: ZB190422
Contacts Us By; Telephone 0345 548 0050 – Email: support@monitox.com
Monitox Limited, is a Limited Liability company registered in Scotland, under Company Nr: SC627907.
Monitox Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 901012).
Monitox Limited is registered on the Information Commissioner’s Office’s Register of Data Controllers under number: ZB190422.
© 2019-2024 Monitox Limited
The website www.monitox.com is owned and operated by Monitox Limited, Suite 20, 196 Rose Street, Edinburgh, Scotland, EH2 4AT, UK. London Office: Heron Tower, 110 Bishopsgate, London, EC2N 4AY.